Refund policy
Return & Refund Policy
At Next Level Gaming, we want you to be satisfied with your purchase. If there is a problem with your order or you would like to request a return, please contact us at shopnextlevelgaming@gmail.com before sending any item back.
30-Day Return Policy
You may request a return within 30 days after receiving your order.
To be eligible for a return, the item must generally be in the same condition in which you received it, unused, with any original tags, accessories, manuals, and packaging included. Proof of purchase or your order number may also be required.
To request a return, email shopnextlevelgaming@gmail.com with your order number, the item you would like to return, and the reason for the return.
If your return is approved, we will provide instructions explaining where and how to return the item.
Do not send a product back without first receiving return instructions from Next Level Gaming. Items returned without authorization may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If an item arrives damaged or defective, or you receive the wrong item, contact us as soon as possible at shopnextlevelgaming@gmail.com.
Please include your order number and, when applicable, clear photographs or video showing the product, packaging, damage, defect, or incorrect item.
We will review the issue and provide the appropriate resolution when the claim is approved.
Return Shipping
For approved returns that are not the result of a damaged, defective, or incorrect item, the customer may be responsible for return shipping costs.
For approved claims involving an item that arrived damaged, defective, or incorrect, Next Level Gaming will provide instructions regarding the appropriate return, replacement, or refund process.
Do not independently return an item to the address shown on the original package unless we specifically instruct you to do so.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Gift cards
- Personalized or custom-made products
- Items that have been used, altered, damaged after delivery, or returned without required packaging or accessories
- Items specifically identified as final sale where permitted by applicable law
If you’re unsure whether your item qualifies for return, contact us before sending it back.
Exchanges
We do not guarantee direct exchanges.
If you would like a different product or variant, contact us. When appropriate, the original item may be returned under this policy and a separate order can be placed for the replacement item.
Order Cancellations
If you need to cancel an order, contact us at shopnextlevelgaming@gmail.com as soon as possible.
We will attempt to accommodate cancellation requests, but we cannot guarantee cancellation once an order has entered processing or fulfillment.
If the order has already been processed or shipped, the applicable return procedure may need to be followed after delivery.
Refunds
Once an approved return is received and/or the applicable claim has been reviewed, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method. After a refund is issued, your bank, credit-card provider, or payment service may require additional processing time before the funds appear in your account.
Shipping charges, when applicable, may not be refundable except where required by law or when the refund results from an approved damaged, defective, or incorrect-item claim.
European Union Customers
Where applicable, customers purchasing merchandise shipped into the European Union may have statutory cancellation or withdrawal rights, including a 14-day cooling-off period. These statutory rights apply in addition to any rights provided by this policy and are subject to applicable consumer-protection laws.
Questions
For questions about returns, refunds, damaged products, or your order, contact:
Next Level Gaming
shopnextlevelgaming@gmail.com